Thank you for shopping at restybox.shop. We value customer satisfaction and aim to provide a fair and transparent refund process. Please review the following refund terms carefully before making a purchase.
Return Eligibility
Customers may request a return within 30 days of receiving their order. To qualify for a refund, returned items must:
- Be unused and in original condition
- Include original packaging and accessories where applicable
- Not show signs of damage caused by misuse, improper handling, or unauthorized modifications
Items returned without prior approval may not be accepted.
Non-Refundable Items
Certain items may not qualify for refunds, including:
- Products damaged through improper use
- Items returned after the allowed return period
- Products missing original packaging or essential components
- Clearance or final-sale items where stated
Return Process
To initiate a return, customers should contact our support team with the following information:
- Full name
- Order number
- Reason for the return
- Photos of the product if damaged or defective
Once the request is reviewed and approved, return instructions will be provided.
Refund Processing Time
After the returned item has been received and inspected, approved refunds will be processed within 3 business days back to the original payment method. Depending on the customer’s financial institution, additional processing time may apply before funds appear in the account.
Shipping Costs
Original shipping fees may be non-refundable unless the return is caused by a damaged, defective, or incorrect item sent by us.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery so we can resolve the issue promptly.
Contact Information
For refund requests or questions regarding returns, please contact us:
Rebecca Dionne
Email: Rebecca@restybox.shop
Phone: 734-286-4456
Address: 25891 Maywood St, Woodhaven, MI 48183, United States
As ongoing operational challenges and financial losses have significantly impacted our business, we are currently conducting a large-scale clearance sale to reduce remaining inventory at heavily discounted prices while supplies last.